INDIANAPOLIS–(BUSINESS WIRE)–National Government Services (NGS) has been named the prime contractor
for CMS’ Next Generation Desktop (NGD) program. NGS was originally
awarded the business in 2001, and today’s announcement represents a
continuation of the contract for a two-month period of performance plus
nine option years. The contract is valued at approximately $310 million.
National Government Services’ NGD program can host 20,000 Medicare and
Marketplace customer service representatives (CSRs) to process more than
60 million calls each year, reducing the amount of time required to help
people with Medicare and Marketplace consumers by improving CSRs’
ability to provide timely and accurate service.
The performance and reliability of the NGD directly affects the level of
service and consistency of information received when contacting CMS. For
example, when people call 1-800-Medicare with questions, CSRs can use
this program to access information in claims and enrollment systems and
see a previous history of interactions. Marketplace support includes
assisting consumers shopping for or seeking information on private
health plans via the Federal marketplace.
“NGS works to continually bring innovative, cost-saving services to
America’s health care institutions, which ultimately create efficiencies
and generate cost savings,” said NGS Chief Operating Officer, Mary
Ludden. “We are deeply committed to providing strong and reliable
customer service at every turn. Re-winning this business is a reflection
of our team’s work and dedication.”
About National Government Services, Inc.
For more than 50 years, National Government Services has been a trusted
partner and innovative leader in federal health care contracting.
Employing approximately 2,000 associates, National Government Services
is committed to providing robust health information technology and
administrative services. As a Medicare contractor for the Centers for
Medicare & Medicaid Services (CMS), National Government Services
processes more than 230 million Medicare claims and administers benefits
of approximately $77 billion from the Medicare Trust Fund annually.
Additional information about National Government Services is available