Papyrus Platform Positioned as a Challenger in Gartner Magic Quadrant for Customer Communications Management Software

VIENNA & DALLAS–(BUSINESS WIRE)–Enterprise software provider ISIS Papyrus Software announced it was
named a Challenger in the latest “Gartner
Magic Quadrant for Customer Communications Management Software,”
published January 26 to help application leaders assess possible
CCM solutions for their organization.

For the report, Gartner evaluated 15 CCM software vendors across diverse
criteria, noting customer communications management tools are evolving
from supporting static, printed output and one-way broadcasting to
creating dynamic, on-demand communications via multiple channels.

According to Gartner, modern CCM solutions are vital to enable digital
businesses to continuously engage with their customers, yet many
organizations find their existing CCM software is not flexible enough to
adapt to their changing business needs. CCM providers, both established
companies and newer entrants, are adding new capabilities for digital
engagement, rich media, context awareness, social and mobility, and
cloud delivery.

With a platform
purpose-built to provide a foundation for enterprise response to
customer demands, ISIS Papyrus received its Challenger positioning based
on completeness of vision and ability to execute.

“ISIS Papyrus is proud to return to this research as a Challenger in the
evolving CCM software arena, where digital business transformation and
customer experience are pushing innovation, flexibility and
personalization to the forefront in every application,” said Annemarie
Pucher, CEO of ISIS Papyrus Software. “The unique value of the Papyrus
Platform is its end-to-end integration of enterprise content with
business process and omni channel communications for a One Company-One
Voice approach – our core mission is in helping organizations
strategically align their operations to deliver on that promise and
remain competitive – and CCM is always a central component and priority.”

Since pioneering advanced document design, formatting and output for
transactional and message-based communication at the foundation of
today’s corporate CCM
solutions, the Papyrus Platform has expanded to address omni
channel, two-way communications and empower enterprise business users
and knowledge workers to optimize and align documents, processes,
collaboration and communication in customer service-focused

ISIS Papyrus Software will feature the expanded capabilities of its
Papyrus Platform for digital business transformation employing CCM and
related technology in its 2017
Open House and Strategy Conferences this spring and summer.

About the Gartner Magic Quadrant for Customer Communications
Management Software (January 2017):

Gartner does not endorse any vendor, product or service depicted in
its research publications, and does not advise technology users to
select only those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner’s
research organization and should not be construed as statements of fact.
Gartner disclaims all warranties, expressed or implied, with respect to
this research, including any warranties of merchantability or fitness
for a particular purpose.

ISIS Papyrus Software:

ISIS Papyrus Software enables business applications for digital
transformation, operational enhancement and customer engagement in an
omni channel world. From insurance and banking to utilities and telecom
to government and service providers, Papyrus technology supports service
organizations by enabling business and technical teams to more
effectively integrate, interact and innovate for real-world results
across departments, functions and geographies. With core capabilities in CCM,
adaptive case management (ACM)
and intelligent
capture, Papyrus is a new breed of software – a flexible,
end-to-end business application platform natively designed and
integrated to empower business users securely across the enterprise on
desktop, browser and mobile devices, linking to social and running in
the Cloud. With Papyrus Platform for Business Communication and Process,
enterprise teams choose where to improve, whom to empower and how to
scale – gaining the knowledge and tools to create, manage and enhance
business applications with reduced IT dependence.

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